Gürgen, EnderTanyaş, MehmetBamyacı, Muhammed2024-07-122024-07-122010Gürgen, E. (2010). Service quality at the seaports: an application of quality function deployment to Mersin international port. VIII. International Logistics & Supply Chain Congress 4th-5th November 2010: ´´Trade and Freight: From Soil Consumer´´. Maltepe Üniversitesi. s. 92-104.https://hdl.handle.net/20.500.12415/4907Seaports have been in subject to a major privatization effort in Turkey. Mersin, İskenderun, İzmir, Denice, Bandırma and Samsun Ports have been decided to privatized since 2005, but only Mersin Port's privatization has been fully completed, and the others are expected to be completed soon...enAttribution-NonCommercial-NoDerivs 3.0 United Statesinfo:eu-repo/semantics/openAccessService quality of portsQuality function deploymentHouse of qualityProduct/service developmentBook Part10492