The Status of Cargo Companies in E-Commerce Logistics and Innovative Solution Proposals to Improve Their Competitiveness
Küçük Resim Yok
Tarih
2019
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Purpose: This study aims to make innovative suggestions in line with the principles of urban logistics that willincrease customer satisfaction and competitive power of cargo companies.Methodology: Turkish parcel distribution industry was was discussed and the innovative solutions brought tothe sector by the technological developments and how they can affect the business processes are examined withthe literature review method.Findings and Practical Implications: In order to achieve success in e-commerce, logistics processes must becustomized to meet customer needs. With the growth of e-commerce, the cargo sector continues to grow. Thesuccess of cargo companies depends on timely delivery which directly affects customer satisfaction. Therefore,it is very important to improve the performance and efficiency of delivery operations. On the other hand, parceldeliveries, one of the main components of e-commerce growth, are becoming increasingly difficult as urbanlogistics problems increase. At the time of delivery, the absence of customers at home increases the returnprocesses and costs, and negatively affects customer satisfaction.Originality: This paper is aimed to provide theoretical and practical suggestions for parcel delivery companies toimprove their competitiveness in e-commerce logistics.
Açıklama
Anahtar Kelimeler
Kaynak
Girişimcilik ve İnovasyon Yönetim Dergisi
WoS Q Değeri
Scopus Q Değeri
Cilt
8
Sayı
2
