The Quality Of Service Of The Distance Education
Küçük Resim Yok
Tarih
2013
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
ELSEVIER SCIENCE BV
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
The purpose of this paper is to measure the quality of service of the distance education that received from the educational institutions which are among the leading service enterprises, to find out students' expectations, to what extend students expectations are met and whether or not the acquired findings vary by demographical information of the students. In this paper, the data obtained from the questionnaire with 463 students is evaluated. The examination of partial SERVQUAL scores indicate that expectations are not met for all five dimensions effecting service quality in the universities providing e-MBA education. (C) 2013 The Authors. Published by Elsevier Ltd.
Açıklama
13th International Educational Technology Conference -- OCT 30-NOV 01, 2014 -- Lisbon, PORTUGAL
Anahtar Kelimeler
distance education, service quality, servqual
Kaynak
13TH INTERNATIONAL EDUCATIONAL TECHNOLOGY CONFERENCE
WoS Q Değeri
N/A
Scopus Q Değeri
Cilt
103
