The Quality Of Service Of The Distance Education

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dc.contributor.authorDursun, Tolga
dc.contributor.authorOskaybas, Kader
dc.contributor.authorGokmen, Cansu
dc.contributor.editorIsman, A; Siraj, S; Kiyici, M
dc.date.accessioned2024-07-12T21:59:45Z
dc.date.available2024-07-12T21:59:45Z
dc.date.issued2013en_US
dc.departmentMaltepe Üniversitesi, Rektörlüken_US
dc.description13th International Educational Technology Conference -- OCT 30-NOV 01, 2014 -- Lisbon, PORTUGALen_US
dc.description.abstractThe purpose of this paper is to measure the quality of service of the distance education that received from the educational institutions which are among the leading service enterprises, to find out students' expectations, to what extend students expectations are met and whether or not the acquired findings vary by demographical information of the students. In this paper, the data obtained from the questionnaire with 463 students is evaluated. The examination of partial SERVQUAL scores indicate that expectations are not met for all five dimensions effecting service quality in the universities providing e-MBA education. (C) 2013 The Authors. Published by Elsevier Ltd.en_US
dc.identifier.doi10.1016/j.sbspro.2013.10.441
dc.identifier.endpage1151en_US
dc.identifier.issn1877-0428
dc.identifier.startpage1133en_US
dc.identifier.urihttps://dx.doi.org/10.1016/j.sbspro.2013.10.441
dc.identifier.urihttps://hdl.handle.net/20.500.12415/8977
dc.identifier.volume103en_US
dc.identifier.wosWOS:000360920300139en_US
dc.identifier.wosqualityN/Aen_US
dc.indekslendigikaynakWeb of Science
dc.language.isoenen_US
dc.publisherELSEVIER SCIENCE BVen_US
dc.relation.ispartof13TH INTERNATIONAL EDUCATIONAL TECHNOLOGY CONFERENCEen_US
dc.relation.isversionofProcedia Social and Behavioral Sciencesen_US
dc.relation.publicationcategoryKonferans Öğesi - Uluslararası - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.snmzKY06024
dc.subjectdistance educationen_US
dc.subjectservice qualityen_US
dc.subjectservqualen_US
dc.titleThe Quality Of Service Of The Distance Educationen_US
dc.typeConference Object
dspace.entity.typePublication

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